You connect your channels of communication with customers to CRM: e-mail, chat on the site, social networks, messengers, phone. After that, all calls, letters, messages from the chat on the site, from social networks and instant messengers, filled in forms - everything is automatically saved in the CRM. If this is your client, it is saved to the customer's card. If new, a new card is created. Do not miss any potential contact! Even if now this client does not buy anything, in the future you will be able to remind about yourself and eventually sell.